Returns, Refunds, and Exchanges

Due to the custom nature of the orders OCTEES/The T-shirt Vault™ produce, we can not except exchanges in items/colors or sizes. So please be sure to order the correct size.

Custom names and numbers can not be changed or removed from the product.

If by chance an item is damaged or faulty OCTEES/The T-shirt Vault™ will replace it for you with exactly the same item for you.

You have 30 calendar days to return an item that is damaged or faulty from the date you received it for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item(s) needs to have the receipt or proof of purchase.